Regulations of replacing or returning goods as per the executive regulation of the law no 2014/39 regarding the consumer’s protection:
Original invoice is required for return, exchange, and warranty services.
From the date of purchase, the consumer has 14 days to replace or return goods and recover the purchase price.
The goods should be in the same condition as when they were purchased, ready to be resold, displayed, and in their original packaging with all of their accessories.
The consumer made no use of the goods in any way.
The nature of the goods could not be returned or recovered.
When they make a purchase, gift items were given to customers should be returned in their original packaging, complete with all accessories.
Goods or commodities must be returned if a defect or malfunction was discovered or not following Kuwaiti standards.
If goods or commodities are irreplaceable and must be returned, the seller must refund the price as stated in the sale invoice in the same manner as they were purchased.
Even if the goods were purchased during the sales (discounts) licensed by the ministry of commerce and industry, the consumer should not forfeit the right thereof in purchasing the freedom of replacement or returning when the conditions stated herein are met; in such event, on refunding the value of goods stated in the sales invoices shall be considered, in the same way, used to purchase.
The Process time to exchange takes from 3 to 5 working days depends on the validity of the items and delivery.
The consumer cannot return or exchange of the goods in the following events:
If the consumer was aware of the defect of manufactures, if any, existing already in the goods at the time of the purchase and accepted it as is, or it was the last piece displayed in the store, and this fact was stated in the invoice.
If the specifications, packaging of the goods or the commodities would prevent exchanging or returning it, whether damaging the goods or the impossibility of returning it to the condition of purchase, in a way that would avoid reselling it when the goods were damaged or couldn’t be returned to its original condition.
If the consumer misused, damaged or wrongfully installed the goods damaged.
Suppose the condition of goods cannot be displayed again, or there are missing accessories, components with or without original packaging, and the torn package. In that case, it should be in the same condition when purchased by the consumer.
Should you exchange an item, call us and submitted? Then, we will request the courier to collect the item/s at your door. Once the items are received at our warehouse, we will create an order in exchange for the next online purchase. The different, less amount will be refunded to you like the same payment way from 6 to 10 days depending on the bank transfer excluding Weekends and holidays.
You may add items that are equivalent in total value to the value of the order. The due price discrepancy will be paid after you checkout if you wish to add higher price items.
We don't exchange in visiting our branch with the original package, and it should be done online only. With the excellent condition and the original purchase receipt, the different less amount will be refunded to you like the same payment way from 6 to 10 business days excluding Weekends and holidays.
To avoid the delay of processing pleases read this Gift Cards.
We don't exchange or refund or return any items being purchased outside our store, even if it's the same brand, the way you bought, the way you will get it.
We don't get Promo or Sale items to return or exchange in international shipping.
The customer will be barring the international shipping rate's return or exchange item rates based on the international shipping rate.
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