What is the Policy?

Terms and Conditions Applied:

  • Our gift cards are sold with our authorization.
  • Collectible gift cards with no redemption value, as long as the listing specifies that there's no monetary amount on the card.
  • The total face value of gift card listings at any given time must be 5 KD or above.
  • The gift card must be on hand at the time of the listing, and it must be used once been issued on the date the card is sold.
  • We have not approved third-party retailers or service providers that can sell electronically delivered gift cards on our site or any.


We Are Not Allowed To:

The following types of gift cards aren't allowed:

    • Electronically delivered gift cards (from non-approved third party retailers).
    • Prepaid credit cards (or money cards) from American Express, Discover, Mastercard, or Visa.
    • Store or merchandise credit in the form of a receipt.
    • We have not returned back as cash, as this credit is considered an electronic balance.
    • Unexpected use in any conditions across and not following our policy will be consideration of your gift cards as disabled.
    • We are not accepting or booking fees, where those booking fees are the same, or substantially the same, as fees or charges for making a booking using a payment method other than a gift card.
    • Our gift cards are not for exchanging currencies its issued by Kuwaiti Dinars Only.
    • We are not related to the reissue of a gift card that has been lost, stolen or damaged.

Gift Card Expirations:

  • There is no expiration for gift cards, and you can use them at any time for any purchase.
  • Our gift cards have been issued from us, the cards must be redeemable for at least Five years after the date of purchase.
  • There are penalties that apply for breaching the rules for gift cards.

More Information:

  • Redeemable at SAVANNA for goods and services not exceeding the remaining credit balance on this card. Treat this card as cash; if it is lost, it will not be replaced. Valid for one (5) year from the date of issue. For gift card balance, terms and expiration date, present this card at our online store.
  • This card is the property of the issuer.
  • Your use of this gift card constitutes acceptance of these terms: This gift card may be applied toward any purchase made at our online store only.
  • This gift card is not exchangeable for cash or replaced if lost or stolen. After 5 years of non-use, an after that will be disabled with free of charged.
  • This card is good at all our online stores; locations display the <SAVANNA Gift Cards> symbol. Treat this Card as cash; if it is lost, it will not be replaced. This Card is subject to the terms of our agreement.
  • This Gift Card may be applied to the cost of any item in our online store only.

How Can I Purchase A Gift Card?

  • Physical Gift Card (redeemable in the online store only), you can ask our assistance we will be happy to an asset you any time.
  • It can be a gift card issued by us if you don't want to wait for refund process time, which takes from 6 to 10 working days, and the amount we should be refunded will be your gift card balance.
  • Virtual gift card online can be purchased, choose the amount you would like to give, and it will be emailed to you from us one and easy you can print it out, or we can deliver to your doorstep, or you can ask for the assistance (Order Here).

How Can I Check My Balance?

  • Physical Gift Card can you use the balance checker found, you can contact us to check it for you.
  • Virtual Gift Cards will see the balance at checkout.

How Can I Redeem My Gift Card?

Both physical and virtual gift cards can be redeemed in our online store only. 

In- Online store: You can inform us about the physical Gift Card or virtual Gift Card number/email to any sales associate during checkout. 

Online: select Gift Card as a form of payment on the payment page during checkout. Enter the 16 digit number found on the back of the physical Gift Card or within the virtual Gift Card email.

If the value of your order is greater than the value of your Gift Card, we will require a credit card to charge the balance of the order. The Gift Card keeps track of the balance, so you can use it on as many purchases, until the Gift Card balance is 0 KD. You can also use multiple Gift Cards at checkout. 


Can I Return Merchandise Purchased With A Gift Card?

Yes! You can return any merchandise purchased with a Gift Card, in- Online store or online. 



Gift Cards are non-transferable, non-refundable and are not redeemable for cash. Gift Cards can be replaced if lost or stolen, if the original receipt is obtained and can be verified; however, they should be treated as cash. Coupons and discounts cannot be applied to the purchase of a Gift Card. Gift Cards cannot be used to buy non-merchandise items (i.e. Another Gift Card). Gift Cards cannot be used for international orders. If you have additional questions about SAVANNA Gift Cards, please contact our Customer Service team. 

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