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FAQs

We’re always on hand to offer advice or make things easier, so to help, we’ve compiled these FAQs. If you’ve got a question, please send them to our email expecting a reply within 24-48 hrs.

Last Updated 17th July 2022 - 8:45 PM AST - Kuwait.

About Tamara:

All concerns that may help with your knowledge of Tamara.

Introduction about Tamara

Tamara empowers you with the flexibility and freedom to choose how and when to pay for the things you love. Tamara lets you Buy-Now-Pay-Later in 3 instalments without hidden fees or interest charges.

Tamara is permitted by the Saudi Central Bank (SAMA), Shari’ah-compliant. Learn more about Tamara.

For more information, visit Tamara’s help center to find out more.

Ordering and Payments:

All concerns that may help with your order with Tamara.

Is Tamara available to all countries?

Payments in Saudi Arabica, UAE and Kuwait for now .

What's my credit limit and how much can I spend with Tamara?

There is no set limit to how many purchases you can place using Tamara. However, the approval decision when shopping with Tamara can depend on the following:

  • Your payment history with Tamara.
  • Your remaining balance and unpaid orders with Tamara.
  • The purchase amount of your shopping basket.
  • Other factors determining approvals which we’re unable to reveal due to security reasons.
  • Payments of 2,3, or 4 installments in Kuwait, UAE and Saudi Arabia: a minimum spend of KWD 50 and a maximum spend of KWD 201 / equivalent currency.

Accepted payment methods

Tamara currently accepts all major of:

1- Debit and credit cards (Mastercard, Visa, MADA) in Saudi Arabia.

2- K-Net, Mastercard, Visa Card and American Express) in Kuwait.

3- Debit and credit cards in UAE.

  • Tamara accepts Apple Pay in KSA, Kuwait and UAE.
  • Prepaid cards are not accepted.
How do I make a payment?

The quickest and easiest way is to make payments and check the status of your payments online and in our app.

What is the process of the payment, and how it works?

When you use Visa and Mastercard cards to shop with Tamara, your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with Tamara, you will receive an email with your payment schedule for your reference. You can download the Tamara app to receive payment reminders via push notifications and to keep track of your upcoming due payments and the dates by which you are scheduled to pay them. Tamara will also send you payment reminders over SMS. 

I received an error when making a payment; what should I do?
  1. Make sure that you have sufficient funds.
  2. Make sure that you entered all card information correctly.
  3. Try again with another card or Apple Pay or any other payment that accepted by Tamara.
My order is not delivered

You would need to contact the store where you purchased your items as Tamara does not have any influence over the delivery.

If you could not get in touch with the retailer then please contact Tamara and we will be happy to assist you. Once you've informed us, we'll adjust your account to ensure that you won't need to make payment until the issue is resolved. 

Can I cancel my order?

We completely get it; we change our minds too! While we wish we could, once an order is placed, you can cancel it before 12 hrs of the order by asking our customer service; after that, we cannot alter or revoke it. Because after that, the order has most likely been processed and prepared for shipment or shipped.
We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is not free of charge.

Terms and Condition Apply:

Set out the rights and responsibilities of the provider of a service and the beneficiary/user of that service.

Why was my purchase not approved by Tamara?

Tamara does not approve 100% of all orders as they are committed to supporting responsible shopping habits. Tamara understands that it can be frustrating to be declined for purchase after being approved in the past. Tamara uses different factors to determine whether orders are approved, and your spending limit may vary based on the store where you are shopping. The Tamara Customer Service team cannot change the automated outcome of the approval decision.

Personal Information and Privacy:

Most of your questions about information privacy can be found here.

Is my personal information safe with Tamara?

We value your privacy and security, and our solution is designed to prevent unauthorised usage and safeguard your personal information. We employ security measures such as computer protections and password-protected files. Other physical, electronic, and procedural precautions are put in place to protect your information, and access to sensitive information is restricted to personnel who need it.
unauthorized usage

Tamara Customer Support:

Git and found what you're looking for? If you still have questions, we're here to help!

Tamara we're here to support.

How I can contact Tamara's customer support?

In case customers have questions or inquiries relating to Tamara, please reach out to theTamara Help Center, or reach out to the support team using the Tamara app.

For Saudi Arabia, contact Tamara at 8008500548; for the United Arab Emirates, contact Tamara at 8000320638; and for Kuwait, contact Tamara at +966 8001240441, (charges apply).

You can also reach out to them via their social media accounts:

Instagram: https://www.instagram.com/usetamara/ 

Twitter: https://twitter.com/Tamara_care

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