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SAVANNA Tabby
SAVANNA Tabby
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FAQs

We’re always on hand to offer advice or make things easier, so to help, we’ve compiled these FAQs. If you’ve got a question, please send them to our email expecting a reply within 24-48 hrs.

Last Updated 17th July 2022 - 8:45 PM AST - Kuwait.

About Tabby:

All concerns that may help with your knowledge of Tabby.

Introduction about Tabby

Tabby empowers you with the flexibility and freedom to choose how and when to pay for the things you love. Tabby lets you shop now, pay later and earn cash; without the interest, fees or debt traps.

Tabby is permitted by the Saudi Central Bank, Shari’ah-compliant and PCI DSS certified. Learn more about tabby. For more information, visit tabby's help center to find out more.

Ordering and Payments:

All concerns that may help with your order with Tabby.

Is Tabby available to all countries?

Payments in Saudi Arabia, UAE, Bahrain, Qatar, and Kuwait for now.

What's my credit limit and how much can I spend with Tabby?

There is no set limit to how many purchases you can place using tabby. However, the approval decision when shopping with tabby can depend on the following: 

  • Your payment history with tabby.
  • Your remaining balance and unpaid orders with tabby.
  • The purchase amount of your shopping basket.
  • Other factors determining approvals which we’re unable to reveal due to security reasons.

- 4 interest-free payments are available for orders between:

  • Kuwait (from 1KWD to 400KWD).
  • Bahrain (from 1.23BHD to 490BHD).
  • Suadia Arabia (from 12.200 SAR to 4,800 SAR).
  • United Arab of Emartis (from 11.900 AED to 4,700AED).
  • Qatar (from 11.84QAR to 4,700QAR).
  • Oman SOON.
What's the accepted payment methods?

Tabby currently accepts all major debit and credit cards (Mastercard, Visa, MADA in Saudi Arabia and KNET in Kuwait). Prepaid cards are not accepted. Tabby accepts Apple Pay in KSA.

Payment steps

When you use Visa and Mastercard cards to shop with tabby, your payments are automatically charged based on a payment schedule shown at the time of purchase. Once you’ve successfully made a purchase with tabby, you will receive an email with your payment schedule for your reference. We’ll also send you reminders of upcoming payments. When you use MADA cards to shop with tabby, payments are not automatically charged and you will be required to login to pay. You’ll receive emails and SMS reminders about upcoming due payments.

How do i make a payment?

The quickest and easiest way is to make payments and check the status of your payments online and in our app.

My order is not delivered, What should I do?

You would need to contact the store where you purchased your items since we do not have any influence over the delivery.

If you could not get in touch with the retailer then please contact us and we will be happy to assist you. Once you've informed us, we'll adjust your account to ensure that you won't need to make payment until the issue is resolved.

Terms and Condition Apply:

Set out the rights and responsibilities of the provider of a service and the beneficiary/user of that service.

Why was my purchase not approved by Tabby?

Tabby does not approve 100% of all orders as we are committed to supporting responsible shopping habits. We understand that it can be frustrating to be declined to purchase after being approved in the past.

Tabby uses different factors to determine whether orders are approved and your spending limit may vary based on the store where you are shopping.

Our Customer Service team is not able to change the automated outcome of the approval decision.

I received an error when trying to make a payment. What should I do?

Here’s what we recommend you to try to make a successful payment:

  1. Make sure that you have sufficient funds.
  2. Make sure that you entered all card information correctly.
  3. Try again with another card or Apple Pay.

Personal Information and Privacy:

Most of your questions about information privacy can be found here.

Doses Tabby protects my personal information?

Your privacy and security is very important to usunauthorized usage, and our solution is designed to prevent unauthorised usage and preserve your personal information. We employ security measures such as computer safeguards and locked files. We also maintain other physical, electronic, and procedural precautions to protect your information, and we restrict access to sensitive information to personnel who need it.
unauthorized usage

Tabby Customer Support:

Git and found what you're looking for? If you still have questions, we're here to help!

Tabby we're here to support.

How I can contact Tabby's customer support?

In case customers have questions or inquiries relating to tabby, please feel ask them to reach out to help@tabby.ai, and share the link to our customer help page with them click here.

For any FAQs a customer may have regarding tabby, you can click here.

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