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Refund Policy

Last updated 14th Jun 2024 - 04:45 PM AST - Kuwait.

Terms Applied

Acceptance

We will accept returns & refunds for the items purchased online in our Online Store or by our shipping courier; you have to prepare the package and the original purchase receipt / Invoice and give them to the courier representative for any online order return.

period of refunding

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You may return eligible items for a refund within 14 days of receiving your original order.

eligible for

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

how to return?

To start a return, you must do a request form for return items; click here; you can contact us via Live Chat or in any way it's possible that easy for you. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.
Items damaged due to wear and un-careful trying are not considered faulty or returnable items.

Exceptions / Non-Returnable Items

Certain items cannot be returned, like perishable goods (such as accessories, shoes, or bags) or custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or promotions such as special or local ones and gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item if you like.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method. Please remember that your bank or credit card company can process and post the refund.
Usually, the refund may take 5 to 6 business days from the date we receive the returned item/s, excluding Weekends and Holiday days.
The customer will beard returned and exchange charges per each request, at least 1 KD for each.
International shipping, we accept the return and exchange if we receive the same packing and the item in the original case.
We don't get promo or sale items or even use gift cards to return or exchange in international shipping.
The customer will be barring the international shipping rate's return or exchange item rates based on the global shipping rate.

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