Acknowledgement

Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority.

 

We mainly deliver your orders through the company's own fleet, but may get help from a third party at peak times to ensure the timely shipping of your order.

 

We allow you to choose the most convenient time for your delivery, on any day, on another day according to your geographical area, or during any week or even month.

 

You can subscribe to get your orders delivered for the selected products on a regular basis (daily, weekly or monthly).

 

Orders should be requested at least four hours ahead of time for same-day delivery, bearing in mind the cutoff time of 3:00 PM and working hours of our online store.

 

Some goods may need more time for processing, with delivery, taking a day or several days, depending on the nature of the item.

 

In the case of urgent orders, please contact our customer service and we will do our best to help you.

 

We're working hard to ensure your order is delivered to you within our normal time frames, we will update you should anything change by call or SMS or by mail.

 

We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address and we consider the signature of anyone at the address as a receipt of the order.

 

If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree to another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 14 days of the second delivery attempt.

 

The delivery charge is KWD 1.500 per order, all Kuwait areas and cash on delivery is not accepted.

If it's international order you will be charged based on your geographical area.

 

Delivery Schedule

We process and ship all our orders 7 days a week, with the exception of Fridays and Kuwait Public Holidays if must.

Orders placed after 3.00 PM will be processed the next working day to be delivered within 3 to 5 working days.

 

Important Delivery Information

A signature is required upon receipt of the shipment.

 

We insure all packages in transit from savannakwt.com to the delivery address against theft and incidental damage. Once the package has been signed for it is no longer insured by us.

 

Delivery times are to be used as a guide only and resignation from the date of dispatch. We are not responsible for any delays caused by customs clearance processes or customers not responding.

 

We are reserving the right to add extra charges to the shipping delivery if your location is in a remote area.

 

If you want to cancel or refund your order, please head to our contact page and follow the steps to lodge a request.

 

Please note that if your order has already been shipped and you want to cancel it, you will need to receive it first and then follow the return process.

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